1 All Crvena OS users, regardless of whether or not they have a license key, can receive technical support from members of the community of users and developers of Linux-based operating systems. To do this, they need to post a question in a specialized forum or on a social network labeled #CrvenaOS. Crvena OS engineers monitor user requests on specialized forums and social networks, and, if possible, answer user questions that remain unanswered by other community members.

2 Users who have a license key can request personal support in case of problems or questions related to the use of Crvena OS. To do this, they need to send a description of the issue and, if necessary, screenshots by e-mail to: support@crvena.rs. In this case, the support engineer can request a key to confirm the right to use personal support.

2.1 Requests are processed from 9:00 a.m. to 6:00 p.m. UTC+1 A.M. IST on business days according to the official calendar of Serbia.

2.2 Requests sent at other times will be processed during business hours in the order in which they are received.

2.3 We will make every reasonable effort to resolve the problem as soon as possible and provide an answer to the user. The timing and composition of the response itself will depend on the complexity of solving the problem or question, as well as the workload of the support service at the time of the request.

Note!

The LICENSOR has the right to unilaterally change the Rules for Providing Technical Support to Users by posting the modified text on the Internet

https://crvena.rs/maintenance. Exceptions are possible if other Rules for providing technical support to users have been fixed in the license agreement and/or agreement with the end user.